askONstaff -- askON staff list for info related to staffing shifts


About askONstaff
English (USA)

The askON mailing list is intended for immediate or just in time communication between individual askON staff, giving a mechanism for each library to submit service announcements (database outages, updates, etc) to the whole askON staff group, including student operator.

For this reason, it is recommended that staff stay on the "individual mail setting" rather than the daily digest. This listserv is intended to be a low volume listserv.

One you accept the invitation, there is no need to communicate to the list until a specific issue arises as per below.

Content/Posting Guidelines:

We recommend that, whenever possible, the following types of information be transmitted through the listserv so that all askON operators are aware:
*Specific technical problems
*Website outages
*Remote authentication issues
*Vendor/database issues
*Emergency/last minute library closures/complications
*Special events that would be helpful to the askON staff - eg: library is shifting to 24/hour access for the next two weeks, library is open late tonight for special projects etc
*Service updates from Sioban around the askON software, processes, etc

What not to post:

In order to keep the listserv low volume, please limit your postings to important, just in time service related info that can help askON staff better serve our visitors. Missed shifts should be handled according to the protocol in place and not by this listserv.

We will investigate more of an information sharing forum around virtual reference, best practices, etc in the near future.

Please review and adhere to the OCLS Listserv Code of Conduct

To see the collection of prior postings to the list, visit the askONstaff Archives. (The current archive is only available to the list members.)

Using askONstaff
To post a message to all the list members, send email to

You can subscribe to the list, or change your existing subscription, in the sections below.

Subscribing to askONstaff

Subscribe to askONstaff by filling out the following form. This is a closed list, which means your subscription will be held for approval. You will be notified of the list moderator's decision by email. This is also a private list, which means that the list of members is not available to non-members.

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