askON_SOS -- For askON staff who have offered to become emergency backup for askON staff when they experience high volume traffic


About askON_SOS
English (USA)

Welcome to the askON_SOS listserv, and a huge thank you for your participation in this backup support system.

Basic premise for this staff support system:

- If an operator is staffing a very busy shift, they could email to the emergency backup list and if anyone is available to login, they respond and then log in to alleviate traffic.

- As someone on the SOS list, you would evaluate if you are currently available to help, and if so, respond to the list, then log into the system and clearly identify yourself as backup in backchat.

This is a volunteer list. You are not obligated to participate in this list. Those on this list are not obligated to take any SOS call either, it would only be in the event that it could be handled in your normal day to day activities.

Here are some examples of when you might consider helping out:

- You might be working a reference shift and it is not busy on site, but you receive an alert that askON is very busy – you may choose to log in & help

- You are working at your desk and feel you have the capacity to help for fifteen minutes, a half hour, or for as long as you are available, without detriment to your other tasks

- Your particular service point is very quiet, so you might be able to help out for a period of time

Thanks again for being open to this traffic management solution we are trying. Please send any feedback to Jan and Siobán. We will listen and implement your recommendations for the service as we evaluate this back up staff support system in real-time.

Take care,

To see the collection of prior postings to the list, visit the askON_SOS Archives.

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